Service Delivery Manager (2 roles available)

Oritain is a globally recognised company that specialises in verifying product authenticity through science and data science. We work with some of the biggest brands in the world, providing data insights and scientific traceability to help them understand the origin of their products and build trust in their supply chains while addressing global issues such as deforestation and modern slavery.

We are an innovative data company with big global ambition, and we need people who share our passion to be commercially successful and create a powerful positive impact.

We have 2 Service Delivery Manager roles on offer. 1) a full-time permanent position and 2) a 12-month fixed term maternity cover position. These roles are based at our Dunedin office in Delivery Operations. In the role, you will work closely with our Client Engagement and Science Teams to meet our Clients contractual deliverables. You stay connected with Clients and Third Parties, organising and planning the execution of these deliverables across our food, fashion and pharmaceutical Clients.

What you'll be doing

• Translate customer requirements into the collection event and coordinate other activities as needed
• Identify and manage risks and impediments that affect scope, schedule, and quality
• Coordinate interdepartmental resources liaising with other Delivery Managers and Team Managers if required
• Supports oversight and accountability of workflows and resources and the deliverables involved in execution
• Maintain delivery momentum by solving issues, unblocking problems and setting the pace to ensure DIFOT against commitments
• Lead continual delivery planning processes. Plan beyond product delivery
• Identify dependencies in plans across services and coordinate delivery. Anticipate and mitigate potential friction points and blockages

• Proven experience in applying Agile and Lean practices. Working level ability to visualise and make visible the work of the team.
• Prior commercial experience in one, or a mixture of the following fields: Account Management, Delivery Management, Project Management, Logistics, Science/Laboratory or Data Management
• Strong business acumen with a commitment and drive to achieve professional and company goals
• A flexible and adaptable interpersonal style to influence others, share ideas and problem solve
• Demonstrated resiliency and ability to work with multiple demands comfortably
• A strong team player
• Excellent written and verbal English communication skills are essential
• Proficiency in another language (or two) would be highly advantageous
• A minimum of intermediate level using business tools, systems and platforms in the MS Office Suite, and a must have requirement is experience with Atlassian package (Confluence, Trello)
• Flexibility to "roll up your sleeves" and help other team member's as needed

• 35 days holiday including STAT holidays
• 2 days paid volunteering leave
• Life insurance
• Birthday holiday leave
• A monthly well-being allowance
• Access to an extensive on-line learning platform
• Health cash-back plan
• Employee Assistant Programme
• An opportunity to enhance your career with an organisation that has a strong sense of purpose. In this role you will help companies to protect the integrity of their product and to mitigate the risk in global supply chains
• You will also be exposed to a wide variety of people and areas within the business and be given the opportunity to learn from a highly skilled and passionate team. We have flexible working options and a competitive remuneration package

This is for a permanent full-time role. This role will be popular, so applications will be considered and progressed as they are received. If you think this is the role for you and Oritain is the place you want to be, we encourage you to apply today! You must have the right to live and work in New Zealand to apply.

Diversity

Oritain is committed to its mission to build a world-class business that evolves for decades to come and helps create tangible change in the world. As global citizens, we are therefore committed to continuing to grow a diverse, equitable and inclusive workplace, and our ‘one team’ approach is a trusted commitment which run through everything we do.

Please note: Studies have shown that under-represented groups are less likely to apply to jobs unless they meet every single qualification. As part of our dedication to diversity, we at Oritain encourage applicants that are excited about the role and company to apply anyways even if their past experience doesn’t always align perfectly with every qualification in the job description.

Published: 5 September 2024