Senior Manager, Global Commercial Operations

Our vision is to be the source of truth in global supply chains. To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments, reduce the risk of fraud and unethical practices, and protect their reputations. As a global leader in product verification, we have locations in Auckland, Dunedin, London, Singapore and Washington, D.C.

Our unique solution provides data insights and scientific traceability that help some of the biggest brands in the world understand more about where their products originate from. It helps build trust and integrity within their supply chains while reducing the impact on the environment and society by tackling issues such as deforestation and modern slavery in supply chains. We are an innovative data company with big global ambition, and we need people who share our passion for being commercially successful and creating a powerful positive impact.

About the Role:

As a result of our continued growth, we're looking for a Senior Manager of Global Commercial Operations based in London. You’ll be at the forefront of optimising our commercial processes, managing essential tools, and delivering insights to enable top performance across Sales, Marketing, Finance, and Product teams. You’ll be pivotal in leading a team, setting performance standards, and ensuring seamless collaboration to drive impactful, growth-focused strategies. You’ll leverage your previous experience working in sales/Rev ops or commercial operations roles for a global start-up or scale-up business to help us shape and transform our sales operations.

What You’ll be doing:

Commercial Process Optimization

• Develop and implement standardised sales processes to improve team efficiency and productivity.
• Identify bottlenecks in the sales cycle and execute solutions for continuous improvement.

• Regularly monitor and adjust sales strategies to meet evolving targets and company objectives. 

Commercial Tools & CRM Management

• Oversee the full suite of sales tools, including CRM, analytics, and forecasting systems, ensuring each is optimised to support decision-making.

• Train our sales teams to leverage tools effectively, maximising their potential to drive revenue. 

Data Analysis & Reporting

• Build and maintain performance dashboards and detailed reports that reflect key metrics like pipeline health, revenue, and bookings.

• Provide actionable insights to senior leadership, supporting the development of informed strategies and tactical adjustments. 

Sales Forecasting & Planning

• Lead the sales planning process, collaborating with Finance to develop accurate sales forecasts and capacity models.

• Set quarterly and annual targets and create incentive programs to motivate and guide the sales team toward success. 

Incentives & Compensation

• Design and manage competitive sales incentive programs in partnership with HR and Finance.

• Monitor incentive effectiveness, adjusting as needed to drive motivation and reward top performance. 

Cross-functional Collaboration

• Align Sales, Marketing, and Product teams to ensure consistent messaging and product knowledge.

• Work closely with Customer Success to provide teams with essential insights on customer needs and success metrics. 

Team Leadership & Development

• Mentor and develop your commercial operations team, fostering a culture of growth, continuous learning, and high performance.

• Set clear goals and expectations while providing regular feedback and opportunities for skill development.

Who You Are and what we need:

• Bachelor’s degree in business, Finance, Economics, or a related field (MBA preferred but not required).

• You’ll have at least 7+ years in Sales/Commercial Operations, with a minimum of 3 years in a leadership role. You’ll bring a blend of experience gained from working in a large, matrixed org, as well as scale-up/start-up or high-growth companies, and have a proven track record in operational excellence in these roles.

• You’re a SalesForce superuser with In-depth knowledge and practical experience with Salesforce, including a proven ability to configure and optimise the platform to support business processes.
• You'll have extensive experience managing Salesforce integrations, workflows, dashboards, and data analytics and be skilled at leveraging Salesforce capabilities to drive operational efficiencies. 

• You’re tech-savvy and have experience with tools like HubSpot and other data analysis tools. (Tableau and PowerBi is a plus), as well as being skilled in Excel.

• You’re fluent in Data and can interpret and use your analytic skills to interpret data and translate insights into actionable strategies and for board-level reporting.

• Strong interpersonal skills, adept at building cross-functional relationships and driving initiatives across multiple departments.

• You're an Excellent communicator, able to lead and inspire a team.

• A strategic thinker who can align sales operations with broader business goals and adapt to changing priorities.
• Proven problem-solving skills, focusing on data-driven decision-making and critical thinking.
• You’re a self-starter, go-getter, results-driven and solutions-focused.
• Willing and able to work from our London Farringdon offices 2-3 days a week and travel to our Global offices (approx 30-40% travel) when required.

What’s in it for you? 

• 27 days annual leave and your birthday off.
• Pension
• Cash back health plan and well-being allowance
• Enhanced Parental Leave
• 2 days of paid volunteering
• Dog-friendly offices
• 24 hr GP services and telephone counselling
• Life Insurance.

If you're looking for a role in a mission-driven company that truly impacts global supply chain integrity and the planet, where you can make a difference and help us transform our business as we continue to scale, then Oritain could be the place for you.

Published: 6 November 2024