IT Service Delivery Analyst

About Us

Our vision is to be the source of truth in global supply chains. To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments, reduce the risk of fraud and unethical practices, and protect their reputations.

As a global leader in product origin verification, we have locations in Auckland, Dunedin, Singapore, London and Washington DC.

The Role

We have an exciting opportunity for a Dunedin-based IT Service Delivery Analyst to join our team at Oritain. This is a permanent full-time role, and you'll be working from our Central Dunedin site. This role supports our IT & Security team in ensuring the effective delivery of IT services and support across our Dunedin & Auckland offices. We are looking for someone that is naturally optimistic, comfortable with change and would enjoy working and supporting the diverse teams across our business.

As an IT Service Delivery Analyst, you will have 1 year+ of experience supporting end-users with Microsoft desktop and web systems, Web applications, general IT hardware and VC systems. It is essential that you have working knowledge of SharePoint, Microsoft 365 & Azure. You will work closely with various teams, both internal and external, to maintain high service standards and ensure smooth operations. Your role is crucial in aligning IT services with the business needs while optimising processes and procedures.

Key Responsibilities:

• Provide end-to-end service delivery to staff in our Dunedin & Auckland offices
• Act as the primary onsite contact for IT service requests and incidents
• Work with other teams to identify and resolve issues
• Develop and maintain documentation of processes and procedures, looking to identify improvement opportunties
• Work with third-party contractors to ensure timely and efficient delivery of IT services
• Collaborate with the 24/7 helpdesk to ensure timely and accurate resolution of incidents
• Working in and monitoring our ticket system
• Ensuring the smooth running of staff on-boarding & off-boarding processes

• 1 year+ experience in IT service delivery and support
• Must have working experience with SharePoint, Microsoft365 and Azure
• Knowledge of basic networking is required
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Excellent communication skills and the ability to collaborate with various stakeholders
• Experience working with third-party contractors
• Ability to work in a fast-paced environment and manage multiple priorities
• Occasional travel to our Auckland office to provide support

• 35 days holiday including STAT holidays
• 2 days paid volunteering leave
• Life insurance
• Birthday holiday leave
• A monthly well-being allowance
• Access to an extensive on-line learning platform
• Health cash-back plan
• Enhanced maternity/paternity leave
• Employee Assistant Programme
• An opportunity to enhance your career with an organisation that has a strong sense of purpose. In this role you will help companies to protect the integrity of their product and to mitigate the risk in global supply chains
• You will also be exposed to a wide variety of people and areas within the business and be given the opportunity to learn from a highly skilled and passionate team. We have flexible working options and a competitive remuneration package

Applications will be considered and progressed as they are received. We encourage you to apply now! While we are passionate about creating a diverse and inclusive organisation, we are unable to consider applications from anyone who does not currently live and have the right to legally work in New Zealand. Please note: any offer of employment would be conditional upon Oritain obtaining satisfactory reference and background checks undertaken by Oritain, information services, and third-party agencies of the Company's choice.

Published: 18 March 2025