What PI do we collect?
We collect and hold PI such as names, addresses, email addresses and phone numbers. We may also collect financial information, including information about your income, financial circumstances or bank.
How we collect your PI
We collect your PI as part of us offering or providing our products or services. This includes when you provide us your PI via our website, during phone calls, or when making customer enquiries. Generally, we collect your PI directly from you but may also collect your PI from publicly available sources (such as websites and directories), and from other people or organisations (where you have given consent for them to do so).
Why do we need your PI?
We need your PI to provide you with our products and/or services which includes informing you (including by direct marketing) about our products and/or services, creating and updating our database(s), ensuring compliance with our contractual and other legal obligations to you, and generally administering our relationship with you including by responding to your enquiries (Main Purposes).
If you do not provide us with your PI we may not be able to carry out some or all of the Main Purposes.
How do we use your PI?
By submitting your PI to us, you consent to us using it for the Main Purposes or any purpose that could be reasonably expected at the time your PI was collected and this might include providing you with or improving our products or services, sending you direct marketing about our products or services, managing our relationship with you, sending you electronic newsletters and surveys, monitoring how you interact with us on our website or other contact points, helping you to complete an activity that you have chosen to undertake, or doing some other act that we are required or authorised to do by law.
We may also use your PI:
We may also disclose your PI to other businesses with which we are associated or affiliated.
Can you remain anonymous or use a pseudonym?
We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law (including the Australian Privacy Law/New Zealand and Australian Privacy Law).
In some instances, if you do not provide us with certain PI we may not be able to provide you with the relevant product, service or information. This may have an effect on whether we can continue any ongoing contract or projects with you or allow you to participate in other activities (such as surveys).
What disclosures will we make?
In general we will only disclose your PI for the Main Purposes, which may include disclosure to our offices in the United Kingdom and New Zealand. We may also disclose your PI in other ways with your consent or as required by law (including the Australian Privacy Law/New Zealand and Australian Privacy Law).
Is your PI confidential and secure?
We take all reasonable steps to keep the PI we hold secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold PI in both hard copy and electronic forms in secure systems accessible only to authorised personnel.
Do we use “cookies”?
Using other sites
Contacting us about privacy
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.
You can access your PI subject to certain limitations under the Australian Privacy Law (New Zealand and Australian Privacy Law). If you would like to access or change your details please contact us on the details set out below. In most cases, a summary of your PI is available free of charge.
We encourage you to contact us to update your PI to ensure it is accurate, current and complete. We will take reasonable steps to process your request.
To protect all PI held by us, we may require you to confirm your identity before access to your PI is granted. If necessary, reasonable costs may be charged to you in accessing your PI, subject always to the Australian Privacy Law (New Zealand and Australian Privacy Law).
You may contact us using the details below to complain about a breach of the Australian Privacy Principles. We will review all queries and complaints received and respond to each query/complaint upon due consideration (which may require further information to be provided).
Phone: +64 3 489 0086
Post: Block E, Maungatua Building,
Invermay Agricultural Centre,
Puddle Alley, Mosgiel, Otago 9092,